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Terms of service

Hintsdeco.com website terms of service

Last update: 30.06.2022

1. Introduction

Welcome to our online store Hintsdeco.com where the products of the company are available for sale under the name Hintsdeco (hereinafter the "Company"), a Greek company based in Palaio Faliro, Glafkou Street no. 8-10, TIN 801530011, / Tax Office of Glyfada, no. General Electronic Commercial Registry 158588601000

2. General Information

The display, presentation, sale, transport, storage, delivery and any return of our products displayed on this website, as well as the protection of your personal data and the security of your transactions are governed by these terms of use, which we invite you to read before navigating Hintsdeco.com and making your purchases.

Your navigation at our website as well as any transaction or communication with our company means that you accept these terms of use unreservedly.

Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the visitor of Hintsdeco.com (in whole or in part): a) part or all of these terms of use, b) part or all of its content Hintsdeco.com and c) part or all of the external appearance (interface), structure or composition (configuration) of Hintsdeco.com, as well as its technical specifications. In addition, the company reserves the right at any time, unjustifiably and without prior notice to the visitor of Hintsdeco.com to cancel, suspend or terminate the operation of Hintsdeco.com.

The visitor of Hintsdeco.com recognizes and unreservedly accepts all the above by only navigating and / or using the services of Hintsdeco.com.

3. Description of our Services

The online store Hintsdeco.com promotes and sells the products it manufactures or the products of the suppliers with whom it cooperates. The company reserves the right to freely choose the products it promotes on Hintsdeco.shop and to modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it can freely choose and carry out, as well as modify, renew and / or withdraw at any time and without prior notice and / or compliance with a deadline.

4. Products’ & services’ availability

The products and services offered for sale through this website are available and delivered only in Greece.

If you wish to order products from another European Union member country please email us at shop@hintsdeco.com and we will try to satisfy your request.

5. Reception of order’s request and completion of orders

At Hintsdeco.com we take every possible measure for the availability of our products as it appears in Hintsdeco.com. However, there is a possibility where a product displayed on Hintsdeco.com is not finally available or is not available within the delivery time reported on Hintsdeco.com, for reasons beyond our control  (such as a sudden lack of our supplier’s stock).

For this reason and in order to fully inform and protect you as much as possible from unforeseen events, the orders are completed as follows:

a) Submitting your order: You can navigate in our online store, freely choose the products of your choice, and place them in your shopping cart.

Then, following the 'steps' that are indicated to you each time, you should proceed with the sending of your request for order to our company. In order to provide you a higher quality of services and to facilitate your future purchases, during your first order you register as a user of Hintsdeco.com, filling in the personal information requested in the respective registration form.

After completing your purchases, fill in all the details of your order that appear on the order form. All information sent to our company falls under the strict policy of protection of your personal data adopted by our company and is collected and processed with diligence, only in order to fulfill our contractual obligation. 

In any case, every time you submit an order, you must first accept these terms of use, which govern the transactions between us in their entirety, as referred to in Article 1 above. You are also responsible for the correctness and legality of the above information that you provide to us, which our Company knows only upon your statement.

Upon submitting your order, an automated e-mail message appears, containing the details of your order that our company will receive, which is also sent to the e-mail address you have stated to us. All your orders received by us subject to the availability check of the products included in your order (this check is performed after the start of the processing stage following your order). By receiving your order and by automatically displaying of the content of your order, our company has not processed your order yet. 

b) Order processing: During the processing of your order, the availability of all the products included in your order is checked.

i) In case of availability of all the products included in your order within the delivery time mentioned in our website, you will receive a message to the e-mail address you have stated, which will confirm your order and will include all the details of it. The shipment of the products will then take place based on the delivery schedule of our partner courier company.

ii) In case any of the items you placed in your order request is not available and/or a product will be available after the delivery time listed in our website, our Company will contact you either by email at your email address or by direct telephone call through its representative (or in all the above ways) to inform you on any modification, correction or cancellation of your order.

If it is not possible to contact you within 10 days of sending your order request, your order will be automatically canceled, and you will have to submit your order again. In case of any new order (modified or not), a new email will be sent to you and this email will be the confirmation document of your order, based on which the latter will be executed. The shipment of the products will then be made according to the delivery schedule of our partner courier company.

iii) Our Company can contact you via e-mail and / or mobile phone, which you have stated to us during your registration, throughout the processing of the request, until the delivery of your order to you, for any issue concerning the receipt, processing, execution, transfer of your order and / or payment and / or return of products or for any other reason related to your order.

The parties agree that such communication (via e-mail and / or text message to your mobile phone-sms) also covers the legal requirements for your written notification, information, order confirmation, where and when required by law. In case you wish to express any objections, or to provide you with clarifications on the content of a message you have received above, but also for any other reason, you can contact us at the following phone number: 2109404217 or via e-mail at: shop@hintsdeco.com

6. Payment methods

In order to provide you with the best and most complete service, our company has different payment options for the products you are interested in buying, which, as analyzed below, are related, among other things, to the processing time of your order request and / or time of sending the product to you.

Once you have decided which payment process suits you, select the appropriate payment method at the appropriate point on your order request form and enter your required details if needed. The collection and processing of the payment details that you send us fall under the strict policy of protection of your personal data that our company adheres to and are collected and processed with complete security and diligence and only after the consent that you provide us with sending the order request.

Especially for credit card payments, all the necessary security measures are taken, ensuring the maximum possible protection in your electronic transactions and securing your payments, always in cooperation with the cooperating financial institutions.

Click on this link to see the available payment methods. 

7. Product return process & refund policy

For the return of products whose order was placed online, the return regardless of the reason will be made after sending an e-mail to the address: shop@hintsdeco.com during working days and hours (Monday to Friday 09:00 - 17:30), always within the deadline and under the conditions set in the product return policy (Article 8)

8. Products return policy

8.a. Withdrawal

You have the right to return the product you received within 14 calendar days without justification from the day you received it, at no cost at all, except for return costs (courier, shipping, postage or other), which will be done at our own risk and your own expenses (unless otherwise specified from time to time by our Company, for all the products or specifically for certain ones).

Prerequisites for exercising the right of withdrawal within 14 days is that the product has not been used and all items are returned in excellent condition in which they were received, without damage, without any defects (subject to the return of a defective product), complete and within their packaging, while still having to be accompanied by all the necessary documents.

The declaration of withdrawal is exercised in writing by completing the relevant form and sending it either to the postal address of the Company Glafkou 8-10 17564 Palaio Faliro or to the email address: shop@hintsdeco.com You will find the withdrawal form here

8.b  Policy for the return or replacement of defective products

i) Our company takes every possible measure so that all products (regardless of type) are specially and carefully packaged in order to reach you without damage. In addition, our company takes all the necessary measures (in cooperation with its suppliers and carriers) so that these items are sent in special packaging that fully protects them from any damage during transport and / or storage. In very rare cases, however, there is a risk that one of these products will wear out when shipped to you. In addition, in very rare cases there is a case to receive a product with a defect. For this reason and regardless of your above right of withdrawal, which is not affected, we invite you to check the products upon receipt.

ii) In case you receive the product without expressing any specific reservation, it means that you have unreservedly received the product from our company. However, in case you find that there is damage and / or a defect in the product, then you can inform us by contacting us at e-mail: shop@hintsdeco.com and/or by phone at the contact phone: 2109404217 stating if you wish to have a new product shipped to you for replacement or if you wish to exercise your right of withdrawal.

iii) In our effort to meet the expectations of our customers in the products they choose from Hintsdeco.com, we offer the possibility of returning all products, for their replacement or full refund within 14 calendar days from the day of delivery of the products based on the receipt documents.

We fully refund the money corresponding to the value of the order or we undertake the replacement of the product with the correct one with our own shipping costs and shipping to you the correct one. If no error occurs on the part of our company, only the amount corresponding to the value of the products is refunded and the shipping costs are borne exclusively by the consumer.

Your refunds will be made within 30 days of the return and receipt of the products by us. Refunds are made via the credit card you used, or through the PayPal service (in case you made the payment through this service), alternatively you need to tell us the bank account in which you wish to make the deposit. Return proof is required for returns. In case of invoice issuance, the return must be made with a delivery note. Before returning the product, you should contact us at: shop@hintsdeco.com

Please note that we can refund you if the returned products meet all the above conditions and are in good condition for sale. The consumer is always responsible for sending the product back to our facilities.

8.c. Warranty

All the furniture of the company is covered with two (2) years manufacturer's warranty.

The warranty period starts from the receipt of the furniture by the consumer. The warranty does not apply in case the damage is caused by misuse or poor maintenance of the products by the consumer.

In the event that within the validity period of the manufacturer's warranty there is any problem with the product, the consumer must inform the company in writing, or report it by phone to 2109404217. Then, the company will proceed to an audit and after detecting the defect, it will either repair or replace the product accordingly.

The company does not bear any responsibility for any damage that may be caused when the products are lifted to a floor or transported inside the home/building of the consumer. The sole responsibility for the transport of products inside the building, on the floor or ground floor, and for damage that may be caused to his movable and immovable property, lies with the consumer.

9. Possibility to cancel the order

You can cancel your order in the following situations:

a) Before sending / receiving the product. Cancellation is possible by sending an e-mail to: shop@hintsdeco.com

b) After receiving the product. You can exercise your right to withdraw within 14 calendar days as defined above (paragraph 8.1).

10. Website usage, functionality and content

a) Both parties (company and consumer) are committed to the correct and based on good faith and fair dealing usage and operation of the website. In order to have proper and complete access to Hintsdeco.com, the JavaScript language is required to be enabled in the browser, as well as the ability to download cookies.

To use Hintsdeco.com it is recommended to use the latest versions of browsers. 

The Company takes all necessary measures for the continuous and uninterrupted operation of Hintsdeco.com, but reserves the exclusive right, and the consumer accepts it, to suspend the operation of Hintsdeco.com permanently or temporarily, with or without notice to users / members and visitors of Hintsdeco.com. In any case, the user / consumer / visitor / member undertakes the obligationand accepts that he will not use Hintsdeco.com for sending, publishing, sending by e-mail or transmission in any other way any illegal, harmful, threatening, offensive, annoying, defamatory, vulgar, obscene, libelous content, content that violates the privacy of another person, shows empathy or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with law or contractual or managerial relationships (such as inside information , property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, third-party copyright or other proprietary rights, contains software viruses or any other code, files, or programs designed to interrupt, damage, destroy, or equip any computer software or hardware that intentionally or unintentionally infringes applicable Greek and Community law and its provisions, may harass third parties in any way, or any content used to collect or store personal data about other users.

b) Content of this website: Hintsdeco.com takes every possible care for the correct publication - display of information regarding the products it promotes through Hintsdeco.com. Our company is in no way responsible for any errors in the operation of the online store in the listed and displayed information (such as the indicative price, availability, photo, type, etc.) that may be indicatively due to technological failures- errors, typographical and / or "human" errors and / or incorrect information from suppliers, even through negligence. If you find an error before and / or after the completion of your order, we invite you to send a relevant e-mail to the following e-mail address: shop@hintsdeco.com and / or contact us at tel:  2109404217. In any case, however, if you find an error, we invite you not to send an order request before notifying our company and clarifying this issue.

Our company reserves the right, and the visitor of Hintsdeco.com accepts it, to modify the listed prices and to change and / or withdraw the offers at any time, with or without prior notice to the consumers of Hintsdeco.com.

11. Intellectual Property Rights

The entire content of Hintsdeco.com (except for those elements that belong to third parties, e.g. copyrights of third parties, partners, organizations, etc.), ie indicative and not restrictive texts, photos, drawings, commercial and financial data, programs, all kinds of files, marks / logos, the format (layout) of Hintsdeco.com etc, are the subject of intellectual property of the company and are protected by the relevant provisions of Greek and European Law and applicable international conventions on intellectual property.

Under no circumstances should their appearance and promotion on Hintsdeco.com be construed as a transfer and / or assignment of their license and / or right of use. Based on the above, therefore, it is expressly prohibited to copy, distribute, transport, process, store, reproduce, republish, modify and any related action on the above data, without any explicit prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual / industrial property rights of the company, which reserves the right to claim any positive and negative damage caused to it, in accordance with the provisions of current legislation.
The visitor of Hintsdeco.com accepts and acknowledges that the company has the ability to commercialize (either by itself or by third parties) all the data displayed on Hintsdeco.com, as well as the modification of this data whenever it wishes, with or without prior notice to Hintsdeco.com visitors.

11.a.Hintsdeco Blog

Hintsdeco.com may make limited fair use of third party protected photographs for non-commercial journalistic, informational coverage like presentation of a new product. It may also use purchased Royalty Free images and Creative Commons licensed images. In all the above cases the images are credited to their creator. If you see an image not properly credited, please contact us and we will update the credits appropriately.

In certain cases, images may be obtained from the internet which are supposed to stand in the public domain. The disruption of any copyright is unintended and noncommercial upon which the material will be removed immediately on presenting evidence in the event that there is still a problem or inaccuracy with copyrighted material.

12. Company’s policy for personal data

The protection of your personal data is of great importance to our company, and we treat them as a top priority.

Click here to learn about our company policy regarding personal data.

13. Security of data and transactions

Our company recognizes as a major issue the security of data and transactions and therefore takes all necessary measures to ensure them. The website protects its members from any data interception with the method of data encryption. Consumer information is not disclosed to third parties and when you browse the website they remain encrypted and therefore not visible to unauthorized third parties. Encryption applies to all stages and all procedures of transaction and sending of your personal data and data to and from Hintsdeco.com, as shown in the shopping cart,  or on the account creation page of the registered user, in the order form, during the transfer of data to and from the company etc.

In addition, during the process of making credit card payments, the data of this card is protected with 128bit encryption protocol (SSL). The data remains encrypted and is not disclosed to any third party.

The codes used for your identification are a) the Password (e-mail or username) and b) the Personal Security Code (password), which provide you with absolute security access to your personal information. You can change the above codes at any time and as often as you wish.

The only one who has access to your data is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise our company is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change the above codes at regular intervals and avoid the use of the same and easily traceable codes, using, if possible, not only letters and numbers but also symbols for the creation of your codes.

14. Limitation of Liability

The consumer of Hintsdeco.com fully and unreservedly accepts the exclusive right of the company to terminate the use of his / her passwords / services in the services of Hintsdeco.com and to terminate the provision of the content and information of Hintsdeco.com whenever it deems it (the company) that these terms are violated by the consumer or that are carried out or there are indications and / or complaints that illegal acts or omissions are carried out by him. It may also suspend, modify the operation of Hintsdeco.com, in whole or in part, permanently or temporarily, at any time, with or without prior notice to the visitor of Hintsdeco.com. The company and its partners make every effort, within the framework of the technological control that they carry out at regular intervals, so that the services, the content and the transactions of Hintsdeco.com are carried out smoothly and without interruption and to maintain the high level of security that has. However, it is not responsible in the event that for any reason, including negligence, the operation of Hintsdeco.com is interrupted or becomes difficult and / or impossible to access or if, despite the security measures, "viruses" are detected or other malicious software and transmitted to the user / visitor terminals, or if third parties, unauthorized persons, interfere in any way with the content and operation of the store, or make it difficult to use, causing problems in its proper operation or stealing information that concern personal data of customers and registered users of Hintsdeco.com.

Furthermore, the company has no responsibility regarding the consumer's communication with third parties that may be advertised on Hintsdeco.com, while it is not responsible for any issue arising from the possible conclusion of any commercial transaction between the consumer and the third advertiser. Also, our company is not responsible in any case for any claims of legal or civil and / or criminal nature or for any damage (positive, special or negative which is indicative and not restrictive, divisive and / or cumulative consists in loss of profits, data , lost profits, monetary satisfaction, etc.) by consumers / visitors of Hintsdeco.shop or third parties due to a reason related to the operation or not and / or the use of Hintsdeco.shop and / or inability to provide services and / or information available from the company through Hintsdeco. shop, and / or from any unauthorized interventions of third parties in products and / or services and / or information available through it and / or created security gaps. In any case, if any of the above is due to a proven deceit of the company, the company is only liable to cover any positive loss of the injured party that arises and is directly related to the above and the deceit of the company.

Likewise, all the limitations of liability listed in these terms of use are in force, which are recognized and accepted by the consumer / visitor of Hintsdeco.com in their entirety as valid and in accordance with good faith and business ethics.

15. Links with other websites

Hintsdeco.com may contain references to websites, for the content and services of which the company is not responsible, nor does it guarantee their permanent and secure accessibility. Therefore, for any problem that occurs during the visit / use of these websites, the user / visitor must go directly to the respective websites, which have the sole responsibility for the correction of this problem. The company in no case should be considered to accept or adopt the content or services of the websites and pages to which it refers or to link to them in any way. For any problem that arises during the visit of the above websites, the administrator / owner of this website is solely responsible.

16. Force majeure issues  

Our Company bears no responsibility for any failure to fulfill or delay in the fulfillment of any of its obligations that has been caused by events which are not subject to its reasonable control (Event of Force Majeure). A Force Majeure event is any act, event, impossibility, omission or accident that is not subject to reasonable control and includes specifically (but not restrictively) the following:

a. Strikes or other trade union actions.

 b. Social turbulence, insurrection, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

 c. Fire, explosion, storm, flood, earthquake, landslide, epidemic, pandemic or other natural disaster.

d. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport.

e. Inability to use public or private telecommunications networks.

f. Acts, decrees, laws, regulations or government restrictions.

g. Any strike, damage or accident of the shipping and postal services or other means of transport. The fulfillment of our company's obligations by any Contract is considered to be suspended for the period of the Force Majeure Event and the time for the fulfillment of our obligations will be extended for a period equal to the duration of that period. We will make every reasonable effort to end the Force Majeure Event or find a solution that will enable our obligations under our contract to be met despite the Force Majeure Event.

17. Other  

a) Jurisdiction - Applicable Law: For any dispute that may arise regarding the operation and use of the website, if it is not possible to settle it by consensus, the Courts of Athens are competent. For any dispute regarding the interpretation and application of these terms and conditions, as well as for any other issue regarding the use of Hintsdeco.com, Greek Law is applicable.

For the above consensual settlement, the consumer of Hintsdeco.com can contact the Electronic Dispute Resolution Platform (EDR) via the internet, at webgate.ec.europa.eu/odr/  which is directly connected to the competent independent Authority "Consumer Advocate" (www.synigoroskatanaloti.gr). On this platform the consumer can submit a request for the resolution of the dispute, in which case Hintsdeco.shop can then be called by the competent Authority to the following e-mail address: shop@hintsdeco.com.

In any case of non-conciliatory settlement of the dispute through the EDR platform, the civil courts as defined in clause 15 A are competent.

b) Term Validity: If any of the above terms is or becomes invalid, the remaining terms of this Agreement will not be affected.

c) Modification of terms of use: These terms of use may be modified at any time by the company with or without prior notice. Any modification of the terms is valid by posting them on Hintsdeco.com, and our consumers / visitors are obliged to inform themselves about the content of any modifications / changes to the terms.

d) Interpretive term: At any point herein the refund and / or credit to the consumer's account is foreseen, this is always understood as interest-free.

e) Headings: The headings used in these terms of use are intended to facilitate reference to its terms and are not intended to aid in the interpretation of the contract.

f) Delay in exercising a right: Any delay in exercising part or all the rights deriving from these terms by the parties (company and consumer) does not result in a weakening or waiver of that right which may be exercised at any later stage and at the reasonable judgment of the beneficiary.

g) Acceptance of terms: The user / consumer / visitor / member of our website declares that he has read these terms which he accepts in their entirety and acknowledges that they govern all the services provided by Hintsdeco.com, throughout the navigation at this website.