At hintsdeco.com, we want you to be happy with your interior decor choices; hence we follow a return policy aiming to satisfy our customers’ needs and comply with the legal framework.
You have the right to return the product you received within 14 calendar days without justification from the day you received it, at no cost at all, except for return costs (courier, shipping, postage or other), which will be done at our own risk and your own expenses (unless otherwise specified from time to time by our Company, for all the products or specifically for certain ones).
Prerequisites for exercising the right of withdrawal within 14 days is that the product has not been used and all items are returned in excellent condition in which they were received, without damage, without any defects (subject to the return of a defective product), complete and within their packaging, while still having to be accompanied by all the necessary documents.
Our return process steps, in brief, are as follows:
- You sent an email to firstname.lastname@example.org with the withdrawal form filled, within the 14 days period from the product delivery. You may find the withdrawal form here.
- Alternatively, you may sent the withdrawal form by mail to our warehouse address: Glafkou 8-10 Paleo Faliro, 17564, Attica.
- You pack the product in its original packing together with its documents.
- You receive a call or email from our company for the time and day where our courier agent will collect the package.
- We receive and check the product.
- We refund your money within 30 days from the product reception withholding only the shipping costs (unless if the product is defective where the shipping costs are also paid by as)
- Refunds are made via the credit card you used, or through the PayPal service (in case you made the payment through this service); alternatively, you need to tell us the bank account in which you wish us to make the deposit.
Your hintsdeco.com team